Sephora Global Vice President of Loyalty & Marketing Analytics

Neuilly-sur-Seine • France

Wednesday, January 29, 2025

Sephora, a distinguished name in the luxury beauty retail sector, is part of the prestigious LVMH group, a global leader in luxury goods. As an employer, Sephora is renowned for fostering an inclusive environment where creativity and innovation are celebrated. With a presence in 34 markets and over 3,000 stores worldwide, Sephora offers a dynamic workplace where employees are empowered to excel and grow.

1. Develop and enhance global loyalty programs, ensuring alignment with regional strategies and best practices.
2. Coach regional teams to optimize loyalty program performance and client engagement.
3. Support global client health tracking and forecasting, focusing on client funnel analysis and value pool identification.
4. Build and maintain CRM and retention marketing best practices, including personalized client journeys and a global library of successful strategies.
5. Monitor and improve marketing spend transparency and accountability in collaboration with Finance.
6. Harmonize methodologies for consistent cost per acquisition, ROI, and lifetime value analysis.
7. Lead global client research and brand health monitoring to identify strategic opportunities.
8. Develop and manage a lean central team while fostering a community of marketing specialists.
9. Inspire and develop modern marketing capabilities across global teams, emphasizing client-centricity and data utilization.

1. 12+ years of marketing expertise, with a focus on insights and analytics.
2. Minimum of 5+ years in team management and departmental leadership.
3. Proven track record in building successful marketing programs, particularly in loyalty and membership initiatives.

1. Strong ability to drive results and translate challenges into actionable plans.
2. Proven collaboration skills in leading complex cross-functional initiatives.
3. Ability to engage and inspire teams towards long-term marketing goals.
4. Commitment to valuing uniqueness and fostering an inclusive community.

A minimum of 12 years in marketing, with at least 5 years in leadership roles managing teams and developing marketing insights and analytics programs.

Employees at Sephora benefit from working alongside talented leaders and teams, access to continuous learning and development opportunities, and being part of a vibrant and inclusive culture within the LVMH family.

Sephora's culture is defined by its commitment to inclusivity, creativity, and empowerment. As part of the LVMH group, Sephora offers a global platform for employees to unleash their creativity and evolve professionally. The company values diversity and encourages team members to be their authentic selves, fostering a community where differences are celebrated.