Sephora Global Tech Support Lead

Sephora, a trailblazer in the prestige beauty retail sector, has been a part of the LVMH Group since 1997. Originating in Limoges, France, in 1969, Sephora has consistently disrupted the industry with its commitment to diversity, inclusivity, and innovation. With a presence in 35 countries and a workforce of 56,000, Sephora connects customers with nearly 500 brands, including its own Sephora Collection, offering a diverse range of beauty products. As an employer, Sephora fosters an environment where individuality is celebrated, and employees are empowered to make a difference.

1. Manage support and maintenance activities for SAP ECC6 and S/4HANA globally, collaborating with external service providers across France, India, and Brazil.
2. Oversee priorities, make strategic trade-offs, and monitor performance through regular forums, including committees and KPI/SLA reporting.
3. Coordinate sensitive or critical issues, ensuring effective communication with business stakeholders and IT teams.
4. Integrate projects into the operational phase by structuring knowledge transfers, documentation, and preventive actions.
5. Drive continuous improvement initiatives by identifying optimization opportunities and promoting sustainable solutions.

1. Master’s degree or equivalent from an engineering school, business school, or university.
2. At least 8 years of experience with SAP, including 3 years in application maintenance management.
3. Solid expertise in MM/SD modules and a good understanding of Finance (FI/CO) processes.

1. Proven experience in managing service providers, ideally in an offshore environment.
2. Ability to operate in both global management and daily operational contexts.
3. Strong interpersonal skills and a genuine sense of service.
4. Fluent in English, both written and spoken.

Minimum of 8 years of experience with SAP, including 3 years in application maintenance management.

Master’s degree or equivalent in a relevant field.

Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities for innovation and leadership. Employees enjoy a fulfilling work environment where every action makes a difference.

Sephora celebrates diversity and fosters an inclusive environment where authenticity is embraced. The company values empowerment and continuous learning, creating a community where differences fuel collective spirit and innovation.