Sephora Fragrance Supervisor

London • UK

Monday, January 6, 2025

Sephora, a distinguished beauty retailer, operates at the cutting edge of the cosmetics industry, offering a diverse array of premium skincare, makeup, and fragrance products. As part of the esteemed LVMH group, Sephora is committed to redefining the beauty landscape by empowering individuals to express their unique identities. With a global presence, Sephora fosters an environment where innovation and diversity are celebrated, making it a sought-after employer in the luxury retail sector.

1. Lead, train, and mentor a team of Beauty Advisors to deliver exceptional customer service.
2. Motivate and inspire the team to achieve and exceed sales targets.
3. Conduct regular team meetings to communicate goals and provide feedback.
4. Drive fragrance sales through customer engagement and personalized recommendations.
5. Set and monitor individual and team sales goals, implementing strategies to achieve targets.
6. Ensure the highest level of customer service and resolve customer issues promptly.
7. Stay informed about the latest fragrance trends and product knowledge.
8. Train team members on product features and application techniques.
9. Collaborate with visual merchandising teams to create engaging displays.
10. Ensure compliance with Sephora's policies, including inventory management and loss prevention.
11. Oversee stock replenishment and inventory control.
12. Assist in organizing promotional events and product launches.
13. Conduct performance evaluations and provide coaching to team members.
14. Identify training needs and facilitate training sessions.
15. Assist in recruitment, hiring, and onboarding of new team members.

1. Proven experience in a leadership role within the beauty or retail industry.
2. Passion for fragrances and a strong understanding of the beauty industry.

1. Excellent communication and interpersonal skills.
2. Strong customer service skills.
3. Sales-driven mindset with a track record of meeting targets.
4. Leadership abilities to motivate and inspire a team.
5. Ability to work in a fast-paced, dynamic environment.
6. Proficiency in using technology and point-of-sale systems.
7. Flexibility to work evenings, weekends, and holidays.

Proven experience in a leadership role, preferably in the beauty or retail industry.

Sephora offers a vibrant work environment surrounded by talented leaders and teams. Employees benefit from continuous learning and development opportunities, personalized career plans, and a culture that encourages creativity and innovation. As part of the LVMH family, Sephora provides a global platform for career growth and advancement.

Sephora prides itself on a culture of innovation and inclusivity, where diversity is celebrated, and creativity is encouraged. As part of the LVMH family, Sephora's global reach and impact are significant, fostering an environment where employees can thrive and contribute to reimagining the future of beauty.