Sephora Fragrance Manager

London • UK

Thursday, May 1, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its diverse portfolio of luxury brands. As an employer, Sephora is committed to fostering an inclusive environment where diversity is celebrated, and employees are empowered to innovate and grow within the beauty industry.

1. Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
2. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
3. Conduct regular performance evaluations, set clear performance goals, and create personalized development plans for team members.
4. Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
5. Deliver expert fragrance consultations and personalized product recommendations.
6. Oversee the daily operations of the fragrance department, including inventory management and visual merchandising.
7. Collaborate with store management to implement promotional campaigns and marketing activities.
8. Ensure operational efficiency by monitoring key performance indicators (KPIs) and implementing strategies to optimize customer satisfaction.
9. Maintain Sephora’s operational standards, including loss prevention and adherence to company policies.

1. Proven experience in a leadership or management role within the beauty or retail industry, with a focus on fragrance.
2. In-depth knowledge of fragrance products, ingredients, brands, and trends.
3. Experience in handling employee relations issues, such as lateness and performance concerns.

1. Exceptional customer service and communication skills.
2. Strong sales acumen with the ability to drive performance and meet sales targets.
3. Strong organizational skills with the ability to manage multiple priorities.
4. Comfortable using technology in-store for inventory management and sales tracking.
5. Flexibility to work evenings, weekends, and holiday seasons.

Proven experience in a leadership or management role within the beauty or retail industry, focusing on fragrance.

Sephora offers a culture of empowerment, learning, and growth, providing tools, space, and opportunities for innovation and leadership.

Sephora fosters a community where authenticity is embraced, and the strength of differences fuels collective spirit. The company is dedicated to creating an inclusive environment, celebrating diversity, and empowering employees to learn and lead.