Sephora Fragrance Manager

Cardiff • UK

Friday, June 20, 2025

Sephora, a leading name in the beauty retail industry, is renowned for its commitment to diversity, inclusivity, and empowerment. As part of the LVMH Moët Hennessy Louis Vuitton conglomerate, Sephora offers a dynamic and innovative work environment where employees are encouraged to unlock their potential and make a significant impact. The brand is dedicated to fostering a community where authenticity is celebrated, and the strength of differences fuels collective success.

1. Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
2. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
3. Conduct regular performance evaluations, set clear performance goals, and create personalized development plans for team members.
4. Foster a positive, collaborative, and creative team environment, promoting teamwork, innovation, and excellence in service.
5. Support senior store management in managing employee relations issues, including lateness, attendance, and performance-related matters.
6. Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
7. Deliver expert fragrance consultations and personalized product recommendations.
8. Proactively engage with customers to build long-lasting relationships and identify opportunities for upselling and cross-selling.
9. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
10. Oversee daily operations of the fragrance department, including inventory management, visual merchandising, and stock replenishment.
11. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events.
12. Ensure operational efficiency by monitoring key performance indicators and implementing strategies to optimize customer satisfaction and store performance.
13. Maintain Sephora’s operational standards, including loss prevention, health and safety protocols, and adherence to company policies.
14. Support new store opening procedures, including unboxing deliveries and stocking shelves.

1. Minimum 3 years of experience in a leadership or management role within the beauty or retail industry, with a focus on fragrance.

1. In-depth knowledge of fragrance products, ingredients, brands, and trends.
2. Exceptional customer service and communication skills.
3. Strong sales acumen with a demonstrated ability to drive performance and meet sales targets.
4. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
5. Experience in handling employee relations issues.
6. Comfortable using technology in-store to enhance customer service and operational efficiency.
7. Flexibility to work evenings, weekends, and holiday seasons as required.

Minimum 3 years of experience in a leadership or management role within the beauty or retail industry, with a focus on fragrance.

Sephora offers a culture of empowerment, learning, and growth, providing tools, space, and opportunities to learn, innovate, and lead. Employees find fulfillment in their work, from delighting clients to inspiring the industry at large.

Sephora prides itself on being an equal opportunity workplace where diversity is celebrated, and an inclusive environment is fostered. The company embraces authenticity and believes in the strength of differences to fuel collective spirit and success.