Sephora Fragrance Manager

Birmingham • UK

Tuesday, June 24, 2025

Sephora, a leader in global beauty retail, is part of the LVMH Moët Hennessy Louis Vuitton group, known for its unparalleled expertise in luxury goods. As an employer, Sephora is dedicated to fostering a diverse and inclusive environment where employees are empowered to innovate and excel. The brand is synonymous with beauty, offering a dynamic workplace that celebrates individuality and collective achievements.

1. Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
2. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
3. Conduct regular performance evaluations, set clear performance goals, and create personalized development plans for team members.
4. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
5. Support senior store management in managing employee relations issues, including lateness, attendance concerns, and performance-related matters.
6. Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
7. Deliver expert fragrance consultations and personalized product recommendations.
8. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling.
9. Resolve customer inquiries, concerns, and complaints promptly.
10. Oversee daily operations of the fragrance department, including inventory management, visual merchandising, and stock replenishment.
11. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events.
12. Ensure operational efficiency by monitoring key performance indicators and implementing strategies to optimize customer satisfaction and store performance.
13. Maintain Sephora’s operational standards, including loss prevention, health and safety protocols, and adherence to company policies.

1. Proven experience in a leadership or management role within the beauty or retail industry, with a focus on fragrance.
2. In-depth knowledge of fragrance products, ingredients, brands, and trends.

1. Exceptional customer service and communication skills.
2. Strong sales acumen with a demonstrated ability to drive performance and meet sales targets.
3. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
4. Knowledge and experience in handling employee relations issues.
5. Comfortable using technology in-store to enhance customer service and operational efficiency.
6. Flexibility to work evenings, weekends, and holiday seasons as required.

Minimum 5 years of experience in a leadership or management role within the beauty or retail industry, focusing on fragrance.

Sephora offers a culture of empowerment, learning, and growth, providing tools, space, and opportunities to learn, innovate, and lead. Employees enjoy a fulfilling work environment where every action makes a difference, and diversity is celebrated.

Sephora prides itself on being an equal opportunity workplace that embraces authenticity and the strength of differences. The company is committed to creating an inclusive environment where employees feel valued and empowered to innovate and excel.