Sephora Floor Manager

Melbourne • Australia

Tuesday, February 4, 2025

Sephora, a prestigious name in the beauty retail industry, operates under the umbrella of the global luxury conglomerate Louis Vuitton Moet Hennessey (LVMH). With a robust presence across Australia and New Zealand, Sephora boasts approximately 34 stores and a burgeoning online platform, with plans for continuous expansion. The brand offers diverse career opportunities, not only within its retail outlets but also at its head office located in Sydney's Central Business District.

1. Lead and inspire the store team to deliver an exceptional client experience.
2. Model the Sephora experience by embodying the brand's DNA and delivering a curated, innovative prestige beauty experience.
3. Drive a selling culture to exceed KPIs and enhance team performance through coaching and development.
4. Utilize and interpret reporting data to support operational decisions in collaboration with the Store Manager and Assistant Store Manager.
5. Facilitate open communication with the team, providing effective feedback and maintaining consistent communication with management.
6. Serve as the Manager in Charge (MIC) for client and team member matters, making confident store decisions in a fast-paced environment.
7. Engage with all product categories, including beauty, skincare, haircare, and wellness, as well as sales, management, and back-of-house operations.

1. Previous retail management experience, including profit and loss management, sales forecasting, people management, training, stock control, and visual merchandising.
2. Proficiency in Microsoft Office Suite for data interpretation and reporting.
3. Ability to work a rotating roster, including late nights, weekends, and public holidays.

1. Strong leadership and motivational skills.
2. Excellent client service and experiential retail skills.
3. Ability to maintain a positive and strong store culture.
4. Drive for results with a history of exceeding sales targets and KPIs.

Previous experience in retail management with a focus on sales, team leadership, and operational excellence.

$31/hr + Super + Commission + Weekend & Public Holiday loading

Gifted products throughout the year, store discounts up to 45%, paid parental leave, birthday leave, personal leave, health and well-being initiatives, discounted gym memberships, and opportunities for personal development and career growth within LVMH.

Sephora fosters an inclusive and diverse workplace culture, celebrating individuality and empowering employees to thrive. The company is committed to creating an environment where everyone is valued, recognized, and enabled to succeed through feedback, career development, coaching, learning, and recognition.