Sephora Field Manager

London • UK

Thursday, October 16, 2025

Sephora, a leading name in the beauty industry and part of the prestigious LVMH group, offers an unparalleled platform for career growth within the luxury retail sector. Known for its innovative approach to beauty and personal care, Sephora is committed to fostering a dynamic and inclusive workplace where creativity and diversity are celebrated.

1. Lead and optimize the Captains program through content creation, event organization, and community building.
2. Drive sales growth in existing and new stores, ensuring successful product launches.
3. Collaborate with Marketing teams to manage retail activations and events.
4. Define KPIs and set up performance management and reporting systems with Retail, Finance, and HR.
5. Ensure effective communication with Captains and store teams, adapting communication styles as needed.
6. Partner with Category Management, HR, and Retail for recruitment and onboarding of Captains.
7. Enhance skills of Captains and BAs through collaboration with the Training team.
8. Serve as the primary contact for SEPHORA Collection, providing support and guidance to store staff and Retail teams.
9. Collaborate strategically with cross-functional teams to optimize in-store activations and ensure consistent training and communication.

1. Strong understanding of store operations, people management, and retail dynamics.
2. Proactive mindset with a knack for identifying opportunities for improvement.
3. Exceptional project management skills with the ability to set objectives and meet deadlines.
4. Results-oriented approach with a passion for achieving goals and exceeding expectations.
5. Excellent stakeholder management skills with the ability to collaborate across teams and seniority levels.
6. Outstanding communication skills with the ability to adapt messages to different audiences.
7. Solid commercial acumen with an understanding of sales patterns, targets, and performance analysis.

1. Leadership and team management
2. Sales and retail strategy
3. Project management
4. Communication and interpersonal skills
5. Stakeholder management
6. Commercial acumen

Minimum of 3 years in a similar role within the retail or luxury sector.

Sephora offers a culture of empowerment, learning, and growth, providing tools, space, and opportunities to innovate and lead. Employees enjoy a community that embraces authenticity and diversity, contributing to a fulfilling work environment.

Sephora prides itself on a culture that celebrates diversity and inclusion, empowering employees to learn, grow, and lead. The company fosters a community where authenticity is valued, and the strength of differences fuels collective success.