Sephora Field Coach

Kuala Lumpur • Malaysia

Sunday, December 22, 2024

Sephora, a distinguished division of the LVMH – Moët Hennessy Louis Vuitton conglomerate, stands as a global leader in the beauty retail sector. With a robust presence spanning over two thousand points of sale across the Americas, Europe, the Middle East, and Asia, Sephora is committed to cultivating the most cherished beauty community worldwide. In the Southeast Asia region, Sephora operates in eight countries, including Malaysia, with flagship stores such as Fahrenheit 88 in Kuala Lumpur. The brand's digital footprint extends across the region, reflecting its rapid growth and strategic expansion plans.

1. Instill the brand's DNA and values within cast members.
2. Plan and communicate in-store training schedules.
3. Facilitate product training, including new launches, in collaboration with Category and Marketing teams.
4. Conduct post-training assessments and monitor e-learning participation.
5. Manage and monitor the quality and impact of all in-store training.
6. Facilitate new hire onboarding programs.
7. Lead a culture of in-store coaching using the SBI model.
8. Support Store Managers and HR on individual team member performance.
9. Ensure Sephora University is well maintained and ready for classroom use.
10. Administer training records, budget, and claims.

1. Retail experience with a passion for teaching and sharing knowledge.
2. Fluency in English with strong verbal and written communication skills.
3. Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word).

1. Ability to work in a fast-moving environment.
2. Rigorous and meticulous mindset.
3. Autonomous self-starter with strong organizational skills.
4. Adaptability and flexibility in accepting new ideas, people, and procedures.
5. Ability to work under pressure.

Prior experience in a retail environment is essential, with a preference for those who have worked in fast-paced settings.

Employees will benefit from a supportive and talented team environment, extensive training opportunities, and a culture that encourages innovation and creativity.

Sephora fosters a dynamic and inclusive culture, driven by a passion for innovation and excellence. As part of the LVMH luxury brand, Sephora offers a global reach with a local touch, empowering employees to unleash their creativity and be their authentic selves. The company is committed to reimagining the future of beauty, providing a platform for personal and professional growth.