Sephora Executive, Regional E-commerce Operations

Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora fosters a culture of inclusivity and empowerment, encouraging employees to unlock their potential and make a meaningful impact. With a robust omni-channel presence across the Asia Pacific region, Sephora SEA continues to expand its footprint, offering dynamic career opportunities in a rapidly growing market.

1. Execute daily front-end and back-end e-commerce operations to ensure seamless platform functionality.
2. Identify and implement improvements for onsite operational excellence.
3. Leverage tools and automation to create and maintain SOPs, SLAs, and templates for regional and market operations.
4. Monitor BPO operations and troubleshoot issues as they arise.
5. Conduct training sessions for market and BPO teams to share best practices and optimize workflows.
6. Collaborate with stakeholders to ensure the success of e-commerce campaigns.
7. Partner with Product, Tech, and Data teams to recommend enhancements for platform tools and workflows.
8. Provide feedback and support for system migrations and feature enhancements.
9. Support POC, pilot, and A/B testing initiatives to evaluate feature performance.

1. Experience in e-commerce operations within a fast-paced, consumer-facing environment.
2. Passion for front-end e-commerce channel management and back-end operations processes.
3. Strong business acumen and data analysis skills with meticulous attention to detail.
4. Ability to learn quickly and work effectively in a team environment.
5. Proactive, resilient, and agile in driving digital transformation and innovation.

1. E-commerce platform management
2. Data analysis
3. Stakeholder management
4. Problem-solving
5. Training and development
6. Collaboration

Beginner level experience in e-commerce operations within a consumer-facing environment is required.

Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities for personal and professional development. Employees enjoy a fulfilling work environment that values diversity and inclusion.

Sephora champions a world of inspiration and inclusion, celebrating diversity and empowering individuals to express their unique beauty. The workplace culture is one of authenticity, learning, and growth, where differences are embraced and innovation is encouraged.