Sephora Executive, Regional E-commerce Operations

Singapore • Singapore

Monday, August 18, 2025

Sephora, a leader in the beauty retail industry, is part of the prestigious LVMH group. Known for its innovative approach to beauty and cosmetics, Sephora operates across multiple countries in the Asia Pacific region, including Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore, and Thailand. With over 100 stores, Sephora is committed to providing an inclusive and empowering environment for both its customers and employees, fostering a culture of diversity and creativity.

1. Execute daily front-end and back-end e-commerce operations.
2. Identify and implement improvements for onsite operation excellence.
3. Leverage tools and automation to create and maintain SOPs, SLAs, and templates.
4. Monitor BPO operations and troubleshoot issues as they arise.
5. Conduct training for market and BPO operation teams to optimize practices.
6. Collaborate with stakeholders to ensure campaign success.
7. Partner with Product, Tech, and Data teams to enhance platform tools and workflows.
8. Provide feedback and support for system and tool migrations and feature enhancements.
9. Support POC, Pilot, and A/B testing initiatives to measure feature performance.

1. 1-2 years of experience in e-commerce operations within a fast-paced, consumer-facing environment.

1. Strong business acumen and data analysis skills.
2. Attention to detail.
3. Ability to manage stakeholders effectively.
4. Proactive, resilient, and agile in driving digital transformation.
5. Excellent team player.

1-2 years of experience in e-commerce operations within a fast-paced, consumer-facing environment.

Sephora offers a culture of empowerment, learning, and growth, providing tools, space, and opportunities for personal and professional development. Employees enjoy a fulfilling work experience, contributing to industry innovation and client satisfaction.

Sephora champions a world of inspiration and inclusion, celebrating diversity and individuality. The company fosters an environment where authenticity is embraced, and the strength of differences fuels collective spirit. Sephora is committed to being an equal opportunity workplace, celebrating diversity and fostering an inclusive environment for all employees.