Sephora Ecommerce Operations Executive

Sydney • Australia

Thursday, February 27, 2025

Sephora, a distinguished member of the LVMH family, has been a trailblazer in the beauty retail sector since 1969. Renowned for its commitment to empowerment and innovation, Sephora has rapidly expanded to become the world's leading beauty retailer, outpacing market growth. In the Asia Pacific region, particularly across Australia and New Zealand, Sephora operates approximately 34 stores and a burgeoning online platform, with plans for continued expansion. The brand's head office is strategically located in Sydney's Central Business District, offering a dynamic environment for diverse roles. Sephora's culture is infused with passion and energy, making it an exhilarating place to work for those eager to leave their mark on a global stage.

1. Support the seamless execution of Sephora's online business in Australia and New Zealand.
2. Collaborate with local and regional teams to optimize customer communications across various channels.
3. Execute engagement strategies on Sephora's digital platforms.
4. Assist in the execution of marketing campaigns, including emails, push notifications, and app notifications.
5. Oversee EDM and app push message testing in collaboration with the E-Commerce Manager.
6. Act as the point of contact for the Customer Service center to resolve high-level issues.
7. Manage reporting requirements for ACCC, Fairtrade, and other governing bodies.
8. Collaborate with internal teams and external vendors to manage gift cards, refunds, and promotional adjustments.
9. Develop and execute onsite gamification initiatives and analyze their performance.
10. Prepare weekly performance reports on animations and other digital initiatives.
11. Support additional e-commerce and operational initiatives to ensure smooth business execution.

1. 2-3 years of experience in e-commerce or marketing, preferably with a beauty or retail brand.
2. Experience with the Australian beauty retail market.
3. Familiarity with customer communications and engagement strategies.
4. Experience in a customer service role, either in-store or in an e-commerce environment.

1. Proactive and digitally curious mindset.
2. Strong collaboration skills across multiple teams.
3. Ability to analyze data and draw insights from key metrics.
4. Experience in executing end-to-end campaign management.

2-3 years of experience in e-commerce or marketing, ideally within the beauty or retail sector.

Sephora offers opportunities for personal development in Australia and New Zealand, as well as across its global network of luxury brands. Employees enjoy gifted products, store discounts up to 45%, paid parental leave, birthday leave, personal leave, discounted gym memberships, 24/7 mental health programs, life insurance, and a unique online learning platform.

Sephora fosters a vibrant and inclusive workplace culture that celebrates diversity and encourages employees to be their authentic selves. The company is committed to equal opportunity employment and creating an environment where everyone can thrive and contribute to the brand's innovative spirit.