Sephora Director of Retention Analytics

San Francisco • USA

Tuesday, July 1, 2025

Sephora, a prestigious name in the beauty industry, is part of the renowned luxury group Moët Hennessy Louis Vuitton (LVMH). Since its inception in the 1970s in Paris, Sephora has been at the forefront of the cosmetics sector, offering a curated assortment of over 14,000 products from more than 300 world-class brands, including its own Sephora Collection. As an employer, Sephora is committed to diversity, equity, and inclusion, fostering an environment where employees can thrive as their authentic selves. With a culture that celebrates innovation and creativity, Sephora empowers its teams to reimagine the future of beauty.

1. Oversee the development and implementation of data-driven strategies to enhance customer retention across Email, Mobile, and Direct Mail.
2. Lead a team of analysts to conduct in-depth analyses of customer behavior, channel performance, testing, and forecasting.
3. Collaborate with Retention Channel managers to develop strategic roadmaps and team objectives.
4. Present findings and recommendations to senior leadership and key stakeholders.
5. Establish KPIs and performance metrics to track the effectiveness of retention channels.
6. Build dashboards leveraging third-party data sources and CRM data for analytical insights.
7. Collaborate with Product, Engineers, and MarTech to monitor and resolve data integrity issues.
8. Provide coaching, guidance, and support to the analytics team.
9. Demonstrate Sephora's values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

1. 8+ years of analytics experience with a focus on customer retention.
2. Proficiency in data analysis tools and programming languages such as SQL, Python, or R.
3. Experience with data visualization tools like Tableau or Power BI.
4. Strong understanding of business metrics related to retention goals.
5. Experience with test design measurement, such as A/B testing.

1. Excellent communication and presentation skills for both technical and non-technical audiences.
2. Strong leadership and team management skills.
3. Ability to thrive in a collaborative, cross-functional environment.
4. Innovative mindset for process optimizations around analytics.

A minimum of 8 years in analytics with a focus on customer retention.

The annual base salary range for this position is $203,000.00 - $213,000.00, with eligibility for bonuses.

Sephora offers comprehensive health, dental, and vision plans, a superior 401(k) plan, various paid time off programs, employee discounts, life insurance, disability insurance, flexible spending accounts, and an employee referral bonus program.

Sephora's workplace culture is characterized by a commitment to diversity, equity, and inclusion. As part of the LVMH family, Sephora fosters an environment of innovation and creativity, empowering its employees to be their best selves. The company values passion, teamwork, and initiative, creating a dynamic and supportive community where differences are celebrated.