Sephora Director of Retail Workforce Planning and Business Optimization

Toronto • Canada

Friday, December 13, 2024

Sephora, a leading name in the beauty industry, is part of the prestigious LVMH (Louis Vuitton Moët Hennessy) conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora Canada is dedicated to fostering a diverse and inclusive environment, where creativity and passion for beauty are celebrated and encouraged. The company prides itself on its vibrant community and forward-thinking approach, offering employees a dynamic workplace with ample opportunities for growth and development.

1. Develop and execute long-term staffing and labor strategies to align with business objectives.
2. Manage payroll budgets and ensure optimal store capacity across over 130 retail locations in Canada.
3. Collaborate with leadership on retail workload initiatives to meet business goals.
4. Lead budget cycles and identify opportunities for store optimization.
5. Implement advanced scheduling algorithms to balance client and employee needs.
6. Design retail incentives to enhance sales and productivity.
7. Utilize advanced analytics to inform strategic decisions and operational performance.
8. Establish benchmarks and targets for staffing and payroll management.
9. Oversee payroll budget management and optimize reporting tools.
10. Enhance retail reporting for senior leadership and maintain dashboard insights.
11. Conduct ad hoc analysis as required.
12. Oversee store scheduling processes for compliance and effectiveness.
13. Improve labor allocation models through detailed trend analysis.
14. Manage payroll data processing within workforce management systems.
15. Conduct store visits to gather feedback on scheduling improvements.
16. Stay updated on workforce optimization technologies and collaborate with stakeholders.
17. Develop and engage a high-performing team focused on excellence and innovation.
18. Build relationships with cross-functional teams for labor optimization strategies.
19. Lead labor strategy meetings and mentor team members in data-driven decision-making.

1. Minimum 10 years in a senior managerial role within a high-volume, complex retail environment.
2. Bachelor’s degree in Business, Finance, Economics, Statistics, or equivalent experience.
3. Proven ability to work effectively across functions and build strong relationships.
4. Retail finance experience required (3-5 years), with labor strategy and workforce planning experience a plus.

1. Advanced skills in Excel, with proven ability to develop budget models and conduct detailed analysis.
2. Experience in leading and developing teams of analysts with a strategic vision.
3. Proficiency in leveraging data analytics to drive strategic decisions.
4. Detail-oriented with a high degree of accuracy in handling large data sets.
5. Strong financial and business acumen with risk mitigation capabilities.
6. Effective communication skills for diverse audiences, including senior executives.
7. Self-motivated with superior time management and problem-solving skills.
8. Ability to travel occasionally to stores and conferences (15-20% of time).

Minimum 10 years in a senior managerial role within a high-volume, complex retail environment.

Bachelor’s degree in Business, Finance, Economics, Statistics, or equivalent experience.

Sephora offers a unique culture and a family of passionate individuals, access to the global community of LVMH for career opportunities, and the chance to support causes through the Gift of Giving Program. Employees enjoy flexible benefits, an Employee Assistance Program, and the Well-Being@Sephora program. Additional perks include holidays, time off, Summer Friday hours, and free product gifts throughout the year.

Sephora Canada is committed to creating an inclusive and diverse workplace where every individual can thrive. The company values the unique perspectives and experiences of its employees and strives to reflect the communities it serves. Sephora promotes a culture of belonging, growth, and career development, ensuring all employees have the opportunity to build a beautiful career.