Sephora Director of Omni Experience and New Delivery Models

San Francisco • USA

Friday, May 2, 2025

Sephora, a prestigious name in the beauty retail industry, operates under the esteemed LVMH conglomerate. As a leader in beauty innovation, Sephora is committed to expanding the way the world perceives beauty, empowering individuals to express their unique selves. The company fosters an inclusive environment where diversity is celebrated, and creativity is encouraged, making it a desirable workplace for those passionate about the beauty sector.

1. Develop and execute strategic plans to enhance Sephora's omni-channel ecosystem, focusing on omni-fulfillment and digital-to-store businesses.
2. Monitor and achieve P&L goals, utilizing data analytics to identify opportunities for business performance enhancement.
3. Collaborate with cross-functional teams to optimize business levers such as pricing, promotions, and operations.
4. Conduct industry research and competitive analysis to identify emerging trends and opportunities.
5. Develop compelling business cases to support strategic initiatives and deliver company goals.
6. Define and implement post-purchase strategies to ensure a seamless client experience.
7. Create and automate processes to enhance team effectiveness and efficiency.
8. Establish clear expectations and maintain proactive communication with stakeholders.
9. Foster a collaborative and solution-oriented approach with cross-functional partners.
10. Provide leadership and mentorship to team members, promoting a culture of innovation and continuous development.

1. 7+ years of experience in omnichannel retail, e-commerce, or a related industry.
2. Proven track record of developing and executing successful omni-channel strategies.
3. Strong understanding of supply chain management, logistics, and vendor negotiations.

1. Excellent analytical, problem-solving, and decision-making skills.
2. Exceptional leadership, communication, and interpersonal skills.
3. Proficiency in data analysis tools and techniques.

A minimum of 7 years in omnichannel retail, e-commerce, or a related industry, with a proven track record in strategy development and execution.

The annual base salary ranges from $174,675 to $195,225, with potential eligibility for bonuses.

Comprehensive health, dental, and vision plans, a superior 401(k) plan, various paid time off programs, employee discounts, life and disability insurance, flexible spending accounts, and an employee referral bonus program.

Sephora prides itself on a culture of innovation, inclusivity, and empowerment. As part of the LVMH family, Sephora's global reach and impact are profound, with a commitment to reimagining the future of beauty. The company encourages creativity and personal growth, fostering an environment where employees can thrive and contribute to the brand's visionary goals.