Sephora Desktop Support Analyst

Toronto • Canada

Tuesday, January 21, 2025

Sephora, a distinguished member of the LVMH (Louis Vuitton Moët Hennessy) family, is renowned for its innovative approach to beauty and its commitment to providing an exceptional customer experience. As part of a global luxury conglomerate, Sephora offers unparalleled career opportunities and a vibrant work environment that celebrates diversity and creativity.

1. Provide support for hardware and software issues, including troubleshooting and resolving problems with laptops, Macs, printers, and other peripherals.
2. Install, configure, and maintain laptops, Macs, software, and peripherals.
3. Manage users in Active Directory, including creating and managing user accounts and groups.
4. Set up and deploy laptops, MacBooks, iPhones, and iPads to new hires and existing employees.
5. Administer and troubleshoot issues related to M365 applications, including Outlook, Word, Excel, Teams, and SharePoint.
6. Respond to user inquiries concerning system operations and troubleshoot system hardware and software errors.
7. Help with network connectivity issues, including Wi-Fi and wired connections.
8. Diagnose and resolve issues related to Zoom and Teams, including audio/video problems, connectivity issues, and software updates.
9. Keep records of issues, solutions, and other relevant information to help with future troubleshooting and support.
10. Collaborate with other teams to resolve issues regarding IT infrastructure in the office.

1. Strong knowledge of Windows and macOS operating systems, hardware components, and common software applications.
2. Experience with Active Directory, Okta, SCCM, Exchange Admin, Service-Now, PXE, and ISO imaging.
3. Experience with video conference systems like Zoom & Teams.
4. Ability to prioritize and execute tasks with precision.
5. Outstanding customer service skills with an energetic and friendly attitude.
6. Adaptability and ability to thrive in a fast-paced environment.
7. Collaborative spirit and ability to work well with others.

Experience with Active Directory, Okta, SCCM, Exchange Admin, Service-Now, PXE, and ISO imaging is required.

Sephora offers a comprehensive benefits package, including a mix-and-match benefits program tailored to individual needs, an Employee Assistance Program, and access to the Well-Being@Sephora program. Employees enjoy holidays, time off, Summer Friday hours, and flexibility to support work-life balance. Additionally, there are opportunities to support causes through the Gift of Giving Program and enjoy free product gifts and discounts with brand partners.

Sephora Canada fosters a unique culture that values inclusivity, diversity, and representation. The company is committed to creating an environment where every individual can belong, grow, and build a beautiful career. Sephora's dynamic workplace encourages collaboration and innovation, supported by a family of passionate and inspiring individuals.