Sephora Desktop Support Analyst

Sephora is a leading beauty retailer within the LVMH family, known for inspiring customers and empowering teams to become the best versions of themselves. With a global presence, Sephora is committed to reimagining the future of beauty by celebrating diversity and fostering an innovative environment.

1. Participate on a cross-functional team providing support to Windows and Mac equipment.
2. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems.
3. Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
4. Ensure computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
5. Document procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions.
6. Research, resolve, and respond to end-user issues/problems/questions received mainly through Service-Now.
7. Create and/or maintain clear documentation pertaining to the desktop environment.
8. Occasionally provide remote support for all DC facilities.

1. 3+ years' experience in technical support and customer service.
2. 3+ years' experience with enterprise-wide OS/application refresh projects (desired).
3. 3+ years' experience in supporting standard enterprise applications, such as Anti-virus/malware client, Microsoft Office/Outlook, VPN, etc.

1. Solid knowledge of Windows 10 and later, including file systems, the registry, security, integration, and Exchange.
2. Task and time management skills.
3. Oral and written communication skills.
4. Technical expertise.
5. Exceptional interpersonal skills, with a focus on listening and questioning skills.
6. Ability to effectively prioritize and execute tasks in a team-oriented environment.
7. Experience supporting Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, and Outlook.
8. Self-motivated, proactive, independent, and responsive.

Progressive experience in the field of technical support, including supporting RF Guns, tablets, and mobile devices in an enterprise setting.

The annual base salary range for this position is $74,780.00 - $84,200.00. Individuals employed in this position may also be eligible to earn bonuses.

Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental, and vision plans; a superior 401(k) plan; various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

Sephora fosters a culture of innovation and creativity, encouraging employees to unleash their potential. The company values diversity and is committed to providing a supportive and inclusive environment. Located in Las Vegas, the distribution center offers a dynamic and collaborative workplace.