Sephora Desktop Support Analyst

Las Vegas • USA

Monday, January 6, 2025

Sephora, a leading beauty retailer and part of the prestigious LVMH family, is renowned for its commitment to innovation and excellence. With a global presence spanning 35 markets and over 3,000 stores, Sephora is dedicated to reimagining the future of beauty. The company fosters an inclusive environment where diversity is celebrated, and employees are empowered to unleash their creativity and potential.

1. Provide tier-2 support for Windows and Mac equipment, diagnosing and resolving unique, nonrecurring problems with application software and operating systems.
2. Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, and telecommunications equipment.
3. Ensure seamless interconnectivity of computers with diverse systems, including validation systems, file servers, email servers, and application servers.
4. Document procedures, standards, best practices, configurations, settings, and installation sequences.
5. Research, resolve, and respond to end-user issues and questions received through Service-Now, ensuring compliance with current standards and SLAs.
6. Create and maintain documentation pertaining to the desktop environment.
7. Provide remote support for all distribution center facilities as needed.

1. 3+ years of experience in technical support and customer service.
2. Experience with enterprise-wide OS/application refresh projects.
3. Proficiency in supporting standard enterprise applications such as Anti-virus/malware clients, Microsoft Office/Outlook, and VPN.

1. Solid knowledge of Windows 10 and later, including file systems, registry, security, integration, and Exchange.
2. Task and time management skills.
3. Exceptional interpersonal skills with a focus on listening and questioning.
4. Ability to prioritize and execute tasks in a team-oriented environment.
5. Experience supporting RF Guns, tablets, and mobile devices in an enterprise setting.
6. Strong communication skills and exceptional customer service orientation.

A minimum of 3 years in technical support roles, with progressive experience in supporting Microsoft standard desktop applications and enterprise environments.

The annual base salary ranges from $74,780 to $84,200, with eligibility for bonuses based on various factors.

Comprehensive health, dental, and vision plans, superior 401(k) plan, various paid time off programs, employee discounts, life and disability insurance, flexible spending accounts, and an employee referral bonus program.

Sephora prides itself on a culture of innovation and inclusivity, where team members are encouraged to be their authentic selves. The company invests in the development of its employees, offering personalized career plans and fostering a collaborative environment. As part of the LVMH family, Sephora is committed to reimagining the future of beauty with a global impact.