Sephora Desktop Support Analyst

Las Vegas • USA

Friday, December 13, 2024

Sephora, a distinguished member of the LVMH family, stands as a global leader in the beauty retail industry. Renowned for its commitment to innovation and excellence, Sephora fosters an environment where diversity is celebrated, and creativity is unleashed. With a presence in over 35 markets and more than 3,000 stores worldwide, Sephora is dedicated to reimagining the future of beauty, empowering its team members to excel and inspire.

1. Provide tier-2 support for resolving incidents and requests affecting end-users.
2. Participate in a cross-functional team supporting Windows and Mac equipment.
3. Diagnose and resolve unique, nonrecurring problems with application software and operating systems.
4. Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, and other telecommunications equipment.
5. Ensure seamless interconnectivity of computers with diverse systems including validation systems, file servers, and email servers.
6. Document procedures, standards, best practices, configurations, and installation sequences.
7. Research, resolve, and respond to end-user issues received through Service-Now.
8. Provide remote support for all DC facilities as needed.

1. 3+ years of experience in technical support and customer service.
2. Experience with enterprise-wide OS/application refresh projects.
3. Experience in supporting standard enterprise applications such as Anti-virus/malware clients, Microsoft Office/Outlook, and VPN.

1. Solid knowledge of Windows 10 and later, including file systems, registry, security, integration, and Exchange.
2. Exceptional interpersonal skills with a focus on listening and questioning.
3. Ability to prioritize and execute tasks in a team-oriented environment.
4. Experience supporting RF Guns, tablets, and mobile devices in an enterprise setting.
5. Strong communication skills and exceptional customer service orientation.

3+ years in technical support, particularly in an enterprise setting.

The annual base salary range is $75,780.00 - $84,200.00, with potential eligibility for bonuses.

Comprehensive health, dental, and vision plans; superior 401(k) plan; various paid time off programs; employee discounts and perks; life and disability insurance; flexible spending accounts; and an employee referral bonus program.

Sephora's workplace culture is characterized by its commitment to innovation, diversity, and empowerment. As part of the LVMH family, Sephora encourages its employees to unleash their creativity and pursue personal and professional growth. The company values individuality and fosters an inclusive environment where team members are inspired to be their best selves.