Sephora

Desktop Support Analyst

Sephora is a leading beauty retailer within the LVMH family, known for inspiring customers and empowering teams to become the best versions of themselves. With a global presence across 35 markets and over 3,000 stores, Sephora is committed to reimagining the future of beauty through innovation and a diverse, inclusive culture.

1. Participate on a cross-functional team providing support to Windows and Mac equipment.
2. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems.
3. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
4. Ensure computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
5. Document procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions.
6. Research, resolve, and respond to end-user issues/problems/questions received mainly through Service-Now.
7. Provide support on desktop systems in accordance with current standards and SLA's.
8. Create and/or maintain clear documentation pertaining to the desktop environment.
9. Occasionally provide remote support for all DC facilities.

1. 3+ years' experience in technical support and customer service.
2. 3+ years' experience with enterprise-wide OS/application refresh projects (desired).
3. 3+ years' experience in supporting standard enterprise applications, such as Anti-virus/malware client, Microsoft Office/Outlook, VPN, etc.
4. Solid knowledge of Windows 10 and later, including file systems, the registry, security, integration, and Exchange.

1. Task and time management skills.
2. Oral and written communication skills.
3. Technical expertise.
4. Exceptional interpersonal skills, with a focus on listening and questioning skills.
5. Ability to effectively prioritize and execute tasks in a team-oriented environment.
6. Experience working in a team-oriented, collaborative environment.
7. Self-motivated, proactive, independent and responsive.

Experience supporting Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, and Outlook. Experienced in supporting RF Guns, tablet and mobile devices in an enterprise setting.

The annual base salary range for this position is $75,780.00 - $84,200.00. Individuals employed in this position may also be eligible to earn bonuses.

Sephora offers a generous benefits package to full-time employees, including comprehensive health, dental, and vision plans; a superior 401(k) plan; various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

Sephora fosters a diverse and inclusive culture where differences are celebrated. The company invests in training and development, empowering employees to evolve and build their skills. Located in Las Vegas, the workplace is part of a global network committed to innovation and creativity.