Sephora Desktop Support Analyst

Avon • USA

Thursday, May 8, 2025

Sephora, a leading beauty retailer and part of the prestigious LVMH group, is renowned for its commitment to inspiring customers and empowering its teams. With a global presence, Sephora is dedicated to expanding the perception of beauty by celebrating individuality and fostering an environment where differences are valued. As an employer, Sephora offers a dynamic workplace where innovation and creativity are encouraged, aligning with its mission to redefine the future of beauty.

1. Provide customer-facing end-user support, including the installation and configuration of desktops, laptops, mobile devices, and associated peripherals.
2. Perform break-fix tasks such as desk-side support and desktop/laptop refreshes.
3. Manage incident queues and ensure resolution within defined service level agreements (SLAs).
4. Support Zebra label printers and barcode scanning devices.
5. Onboard and offboard users with company hardware, software, and permissions.
6. Maintain hardware inventory records and conduct routine audits.
7. Collaborate with cross-functional teams to support Windows and Mac equipment.
8. Diagnose and resolve issues with application software and operating systems.
9. Ensure seamless interconnectivity of computers with diverse systems.
10. Document procedures, standards, and best practices for the desktop environment.
11. Provide remote support for all distribution center facilities as required.

1. 3+ years of experience in technical support and customer service.
2. Experience with enterprise-wide OS/application refresh projects.
3. Experience in supporting standard enterprise applications, such as Microsoft Office and VPN.
4. Experience supporting Microsoft standard desktop applications and Active Directory.
5. Experience in warehouse operations, including material flow from inbound receipt to outbound shipping.

1. Technical support and customer service expertise.
2. Proficiency in Microsoft Office Suite and enterprise applications.
3. Experience with RF scan guns, printers, tablets, and mobile devices.
4. Knowledge of Active Directory and SCCM.
5. Basic repair and troubleshooting of Zebra and laser printers.
6. PowerShell and environmental scripting skills.

A minimum of 3 years in technical support and customer service roles, with experience in enterprise environments and warehouse operations preferred.

The annual base salary range for this position is $86,490.00 - $96,100.00, with potential eligibility for bonuses.

Sephora offers a comprehensive benefits package to full-time employees, including health, dental, and vision plans, a superior 401(k) plan, various paid time off programs, employee discounts, life and disability insurance, flexible spending accounts, and an employee referral bonus program.

Sephora fosters a culture of innovation and creativity, encouraging employees to unleash their potential and be their authentic selves. As part of the LVMH family, Sephora's global reach and impact are profound, with a commitment to reimagining the future of beauty. The company values diversity and is dedicated to providing equal opportunities and reasonable accommodations to all applicants.