Sephora Deputy Store Director

London • UK

Monday, October 27, 2025

Sephora, a leader in the beauty retail sector, is renowned for its commitment to diversity, inclusivity, and empowerment. As part of the LVMH group, Sephora benefits from the strength and prestige of one of the world's largest luxury goods conglomerates. The brand is dedicated to delivering exceptional customer experiences while fostering a dynamic and innovative work environment.

1. Support the Store Director in achieving strategic goals related to sales, service, and operational excellence.
2. Lead and develop high-performing teams, ensuring alignment with Sephora’s brand values and service standards.
3. Collaborate with Customer Experience and Operations teams to create an engaging and efficient store environment.
4. Monitor performance metrics, identify opportunities for improvement, and implement initiatives to enhance the customer journey.
5. Spend significant time on the sales floor, leading and inspiring the team to deliver exceptional client experiences.
6. Provide hands-on support in challenging client situations to ensure quick resolution and maintain client satisfaction.
7. Deliver ongoing coaching and training to empower team members to meet and exceed commercial and operational KPIs.
8. Optimize and oversee store operations in partnership with the Operations Manager, ensuring efficiency and compliance with company policies.
9. Partner with the store director to recruit, train, retain, and develop talent, fostering a collaborative and inclusive team environment.
10. Inspire a high-performance sales culture, motivating store teams to exceed targets through shared goals and celebration of successes.
11. Act as a key strategic partner to the Head of Retail, providing insights on market conditions and evolving client needs.

1. Minimum 3 years of experience in a similar role within the retail or beauty sector.
2. Proven track record of developing high-performing teams and achieving sales targets.

1. Extensive experience in client experience management.
2. Exceptional leadership, team management, and motivational abilities.
3. Deep understanding of retail operations, policies, and procedures.
4. Outstanding communication, interpersonal, and conflict resolution skills.
5. Proficiency in CRM systems, omni-channel strategies, and retail service models.
6. Analytical mindset with expertise in data analysis tools.
7. Advanced skills in digital tools and MS Office applications.

Minimum of 3 years in a similar role within the retail or beauty sector, with a proven track record of developing high-performing teams and achieving sales targets.

Sephora offers a community where authenticity is embraced, and the strength of differences fuels collective spirit. The culture of empowerment, learning, and growth provides tools, space, and opportunities to learn, innovate, and lead. Employees find fulfillment in their work, from delighting clients daily to inspiring the industry at large.

Sephora fosters a vibrant and inclusive workplace culture where empowerment, learning, and growth are at the forefront. The brand values authenticity and the strength of diversity, creating an environment where employees are encouraged to innovate and lead. The collective spirit is fueled by shared goals and a commitment to exceptional client experiences.