Sephora Department Manager

Sephora, a trailblazer in the prestige beauty retail industry since 1969, is part of the esteemed LVMH Group. With a presence in 35 countries and a workforce of 56,000, Sephora is renowned for its commitment to diversity, inclusion, and innovation. The brand connects customers with nearly 500 curated beauty brands and its own Sephora Collection, offering a diverse array of products from fragrances to skincare. As an employer, Sephora fosters a culture of empowerment, continuous learning, and community engagement.

1. Lead and develop the team to deliver an outstanding customer experience.
2. Manage sales and customer service in departments such as Makeup, Skincare, Hair Care, and Fragrance.
3. Ensure smooth daily operations and commercial excellence through effective floor management.
4. Oversee inventory management to ensure optimal product availability.
5. Handle the full product cycle, including receiving, storage, and returns management.
6. Ensure proper opening and closing of the store, including cash register procedures.
7. Collaborate on visual merchandising and in-store animations.
8. Support Click & Collect processes.
9. Monitor and manage departmental expenses.
10. Achieve monthly and annual sales targets and drive year-on-year sales growth.

1. Minimum 3 years of professional experience in retail and team leadership, ideally in a premium or service-oriented environment.

1. Strong leadership and coaching abilities.
2. Customer-focused and business-driven mindset.
3. Excellent communication and delegation skills.
4. Proficiency in retail systems and tools.
5. Good knowledge of the beauty industry and trends.
6. Fluency in English or the native language of the country.

Minimum 3 years of professional experience in retail and team leadership, ideally in a premium or service-oriented environment.

Sephora offers a rewarding compensation package, generous time off, a 4-day workweek, staff discounts, fitness partnerships, and a robust company pension plan. The company supports continuous learning and professional growth through dedicated training and further education opportunities.

Sephora's workplace culture is characterized by empowerment, learning, and growth. It embraces authenticity and diversity, fostering an inclusive environment where the strength of differences fuels collective spirit. The company encourages innovation and excellence, providing employees with the tools and opportunities to lead and make a meaningful impact.