Sephora Customer Service Operations Assistant Intern

Paris La Défense • France

Monday, September 15, 2025

Sephora, a distinguished leader in the beauty retail sector, is part of the esteemed LVMH group, renowned for its commitment to luxury and innovation. Since its inception in 1969 in Limoges, France, Sephora has continuously redefined the prestige beauty landscape. With a vast network of over 56,000 employees across 35 countries, Sephora offers an unparalleled range of nearly 500 brands, including its own Sephora Collection, making it a vibrant community for beauty enthusiasts worldwide.

1. Participate in the management and oversight of customer service operations.
2. Monitor service quality and key performance indicators (KPIs), challenging partner results.
3. Update KPI dashboards and various data metrics.
4. Communicate results internally through weekly emails and monthly meetings.
5. Analyze contact rates, reasons for contact, and customer satisfaction.
6. Forecast order and contact volumes, sharing potential risks.
7. Optimize and create tracking dashboards.
8. Coordinate with partners and internal teams (IT, Product, Payment, Logistics) to manage technical incident escalation.
9. Optimize processes and track final incident resolution.
10. Create and coordinate access requests for customer service tools.
11. Participate in automation projects related to access.
12. Contribute to process improvement initiatives.

1. Master's degree level education

1. Fluency in English
2. Proficiency in Excel and PowerPoint
3. Strong interest in international environments, data analysis, and numerical insights
4. Autonomous, organized, and solution-oriented mindset
5. Proactive and continuously seeking improvement

Beginner level experience is acceptable, ideal for recent graduates or those new to the field.

Master's degree

The role offers a hybrid working model, providing flexibility and a balance between remote and office work. Interns will engage in a culture that values authenticity, diversity, and continuous personal and professional development.

Sephora fosters an inclusive and diverse workplace where authenticity is celebrated. The company promotes personal growth and leadership development, providing resources and opportunities for learning, innovation, and career progression. Employees are part of a collaborative and talented team, contributing to meaningful work that impacts the beauty industry and customer experiences.