Sephora Customer Service Operations Analysis Intern

Neuilly-sur-Seine • France

Thursday, February 13, 2025

Sephora, a distinguished leader in the selective distribution of prestige beauty products, operates under the esteemed LVMH conglomerate. As an employer, Sephora is renowned for fostering an environment where creativity and individuality are celebrated, and where employees are empowered to excel and evolve. With a global presence spanning 34 markets and over 3,000 stores, Sephora is committed to inspiring its clients and nurturing its teams to become the best versions of themselves.

1. Assist in the management and analysis of Customer Service operations.
2. Participate in various partner management meetings.
3. Monitor service quality and KPIs, challenging partner results.
4. Update KPI dashboards and various data sets.
5. Communicate results internally through weekly emails and monthly meetings.
6. Analyze contact rates and customer satisfaction, sharing alerts as necessary.
7. Analyze order and contact forecasts, sharing alerts as necessary.
8. Manage technical incident reporting, coordinating with partners and internal teams (IT, Product, Payment, Logistics) and tracking resolution.
9. Create and coordinate access requests for customer service advisors.
10. Optimize operational processes, including improvement and automation of reporting files and KPI tracking, and coordination between internal teams.

1. Bachelor's degree (Bac+4/5)

1. Fluency in English
2. Proficiency in Excel and PowerPoint
3. Strong interest in international environments, data analysis, and numerical analysis
4. Autonomous, organized, rigorous, curious, and solution-oriented
5. Proactive and committed to continuous improvement

No specific prior experience required, but a strong interest in data analysis and customer service operations is advantageous.

Bachelor's degree (Bac+4/5)

Opportunity to work with talented teams, personalized career development plans, and a supportive learning environment.

Sephora prides itself on being an equal opportunity workplace that celebrates diversity and fosters an inclusive environment. The company encourages creativity and innovation, providing a platform for employees to express their unique talents and perspectives. As part of the LVMH family, Sephora offers a global impact and a community of passionate individuals committed to redefining beauty standards.