Sephora Customer Experience Team Leader

Vaudreuil-Dorion • Canada

Thursday, April 24, 2025

Sephora, a distinguished member of the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its unparalleled selection of beauty products and exceptional customer service. As a leader in the luxury retail sector, Sephora offers a dynamic and enriching work environment that fosters professional growth and innovation.

1. Supervise all sales floor operations across various beauty domains including skincare, fragrance, and haircare.
2. Ensure all team members execute Sephora's sales model and deliver exceptional customer service.
3. Respond promptly to customer feedback and ensure a seamless shopping experience.
4. Train team members on the latest customer interaction technologies.
5. Support in-store event organization to meet business objectives and customer needs.
6. Evaluate team performance and provide timely feedback for improvement.
7. Maintain regular communication with direct reports.
8. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1 to 3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.

1 to 3 years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, complimentary products, and exclusive brand events. Sephora invests significantly in training and career development.

Sephora prides itself on a vibrant workplace culture where employees are surrounded by the most skilled professionals in the industry. The company is committed to fostering an environment of learning and development, ensuring that team members can achieve their professional goals.