Sephora Customer Experience Team Leader

Quebec • Canada

Monday, October 13, 2025

Sephora, a distinguished brand within the Selective Distribution division, is renowned for its commitment to beauty and personal care. As part of the prestigious LVMH group, Sephora offers a dynamic and innovative work environment, fostering creativity and excellence in the luxury retail sector.

1. Supervise all sales floor activities across various Sephora worlds, including beauty, skincare, fragrance, and hair care.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service to meet and exceed business objectives.
3. Respond promptly to customer feedback and ensure a seamless customer experience.
4. Facilitate in-store events to achieve set objectives and meet customer needs.
5. Monitor performance management needs within the assigned store area and provide necessary coaching.
6. Deliver timely feedback to team members for improvement and conduct regular check-ins with direct reports.
7. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1 to 3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and concision.
3. Proven ability to build teams by attracting and selecting talented store leaders.

Minimum 3 years of experience in a similar role in a high-volume retail environment.

Employees enjoy discounts, free products, and exclusive brand events. Significant investment in training for personalized career development is provided.

Sephora fosters a vibrant and inclusive workplace culture, surrounded by highly skilled professionals who are passionate about beauty and customer service. The company values innovation and continuous learning, offering substantial opportunities for career growth and development.