Sephora Customer Experience Team Leader

Quebec • Canada

Friday, April 18, 2025

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora offers a dynamic and inclusive work environment, fostering creativity and excellence in the beauty industry.

1. Supervise all sales floor domains, including beauty, skincare, fragrance, and hair care.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Respond promptly to customer feedback within the sales floor domains.
4. Train team members on customer interaction technologies.
5. Support in-store event organization to meet objectives and customer needs.
6. Monitor performance management needs and provide necessary coaching.
7. Deliver timely feedback for team improvement and conduct regular check-ins with direct reports.
8. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Excellent verbal and written communication skills.
3. Proven ability to build teams by attracting and selecting talented store leaders.

1. Strong leadership and supervisory skills.
2. Effective communication and influencing abilities.
3. Proficiency in performance management and coaching.
4. Ability to organize and manage events.

1-3 years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, free products, and exclusive brand events. Significant investment in training for personalized career development plans.

Sephora prides itself on a collaborative and innovative culture, surrounded by some of the most skilled professionals in the industry. The company values continuous learning and career development, ensuring employees have the resources to achieve their professional goals.