Sephora Customer Experience Team Leader

Montreal • Canada

Thursday, October 9, 2025

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury products. As an employer, Sephora is renowned for its commitment to innovation, diversity, and excellence in customer service, providing a dynamic and inclusive environment for its employees to thrive and grow.

1. Supervise all sales floor activities across various beauty domains including skincare, fragrance, and haircare.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Respond promptly to customer feedback and ensure customer satisfaction.
4. Train team members on customer interaction technologies.
5. Support in-store event organization to meet business objectives and customer needs.
6. Monitor performance and provide necessary coaching and feedback for team development.
7. Conduct regular check-ins with direct reports.
8. Demonstrate strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.

Minimum 3 years of relevant experience in a similar role within a retail environment.

Employees enjoy discounts, free products, and exclusive brand events. Significant investment in training for personalized career development is provided.

Sephora fosters a vibrant and inclusive workplace culture, surrounded by highly skilled professionals. The company values innovation, diversity, and professional growth, ensuring employees are proud to be part of the team.