Sephora Customer Experience Team Leader
Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury products. As an employer, Sephora is renowned for its commitment to innovation, diversity, and excellence in customer service, providing a dynamic and inclusive environment for its employees to thrive and grow.
- Supervise all sales floor activities across various beauty domains including skincare, fragrance, and haircare.
- Ensure team members execute Sephora's sales model and deliver exceptional customer service.
- Respond promptly to customer feedback and ensure customer satisfaction.
- Train team members on customer interaction technologies.
- Support in-store event organization to meet business objectives and customer needs.
- Monitor performance and provide necessary coaching and feedback for team development.
- Conduct regular check-ins with direct reports.
- Demonstrate strong understanding of store revenue and business opportunities.
- 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
- Excellent verbal and written communication skills.
- Ability to influence business partners at all levels with clarity and conciseness.
- Proven ability to build teams by attracting and selecting talented store leaders.
Minimum 3 years of relevant experience in a similar role within a retail environment.
Employees enjoy discounts, free products, and exclusive brand events. Significant investment in training for personalized career development is provided.
Sephora fosters a vibrant and inclusive workplace culture, surrounded by highly skilled professionals. The company values innovation, diversity, and professional growth, ensuring employees are proud to be part of the team.


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