Sephora Customer Experience Team Leader

Montreal • Canada

Wednesday, July 23, 2025

Sephora, a leader in the global beauty retail industry, is part of the Selective Distribution division of LVMH, the world's largest luxury goods conglomerate. Known for its innovative approach to beauty and exceptional customer service, Sephora offers a dynamic and inclusive workplace where employees are encouraged to grow and excel.

1. Supervise all sales floor areas, including beauty, skincare, fragrance, and haircare, ensuring adherence to Sephora's sales model and exceptional customer service.
2. Ensure timely response to customer feedback and maintain a high standard of customer experience.
3. Train team members on customer interaction technologies and ensure their proper implementation.
4. Support the organization of in-store events to meet business objectives and customer needs.
5. Monitor performance management needs and provide necessary coaching and feedback.
6. Conduct regular check-ins with direct reports to ensure continuous development.
7. Demonstrate a strong understanding of store sales and business opportunities.

1. 1 to 3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.

Minimum 3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, free products, and exclusive brand events. Significant investment in training and personalized career development plans is provided.

Sephora fosters a vibrant and inclusive culture, surrounded by some of the most skilled professionals in the industry. The company is committed to employee development and offers a supportive environment where individuals can thrive and achieve their career goals.