Sephora Customer Experience Team Leader

Montreal • Canada

Tuesday, May 6, 2025

Sephora, a distinguished brand under the LVMH conglomerate, is renowned for its innovative approach to beauty retailing. As part of the world's leading luxury group, Sephora offers unparalleled opportunities for professional growth and development, fostering a dynamic and inclusive work environment.

1. Supervise all sales floor areas including beauty, skincare, fragrances, and haircare.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Respond promptly to customer feedback.
4. Train team members on customer interaction technologies.
5. Support in-store event organization to meet objectives and customer needs.
6. Monitor performance management needs and provide necessary coaching.
7. Provide timely feedback for team improvement and conduct regular updates with direct reports.
8. Demonstrate strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.

1-3 years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, free products, and exclusive brand events. Significant investment in training for personalized career development.

Sephora prides itself on a vibrant and inclusive culture, surrounded by some of the most skilled professionals in the industry. The company emphasizes continuous learning and professional development, ensuring employees can achieve their career aspirations.