Sephora Customer Experience Team Leader

Montreal • Canada

Thursday, April 3, 2025

Sephora, a leading name in the luxury beauty retail sector, is part of the prestigious LVMH Moët Hennessy Louis Vuitton group. Known for its innovative approach to beauty and exceptional customer service, Sephora offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Sephora is committed to fostering talent and providing opportunities for professional growth within the expansive LVMH family.

1. Supervise all sales floor areas, including beauty, skincare, fragrance, and hair care.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Respond promptly to customer feedback.
4. Train team members on customer interaction technologies.
5. Support in-store event organization to meet objectives and customer needs.
6. Monitor performance management needs and provide necessary coaching.
7. Deliver timely feedback for team improvement and conduct regular check-ins with direct reports.
8. Demonstrate strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.
4. Capability to train and develop team members to drive sales and provide exceptional customer service.

1-3 years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, free products, and exclusive brand events. Significant investment in training for personalized career development plans is provided.

Sephora prides itself on a culture of excellence, innovation, and collaboration. Employees work alongside some of the most skilled individuals in the industry, fostering an environment of mutual respect and professional pride. The company is dedicated to continuous learning and career advancement, ensuring that each team member can achieve their professional goals.