Sephora Customer Experience Team Leader

Sephora, a leading brand in the luxury beauty retail sector, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to excellence and innovation. As an employer, Sephora offers dynamic career opportunities in a vibrant and inclusive environment, fostering professional growth and creativity.

1. Supervise all sales floor operations across various departments, including beauty, skincare, fragrance, and haircare.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service to meet and exceed company objectives.
3. Respond promptly to customer feedback and ensure a seamless customer experience.
4. Oversee in-store events to achieve set objectives and meet customer needs.
5. Monitor and address performance management needs within the assigned store area, providing necessary coaching.
6. Provide timely feedback for team improvement and conduct regular check-ins with direct reports.
7. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1 to 3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
3. Proven ability to build teams by attracting and selecting talented store leaders capable of training and developing team members.

1. Strong leadership and team management skills.
2. Exceptional customer service and sales acumen.
3. Ability to innovate and adapt to new technologies.
4. Effective communication and interpersonal skills.

Minimum of 3 years in a similar role within a high-volume retail environment.

Compensation ranges from CAD 21.10 to CAD 26.40 per hour, depending on qualifications and experience.

Comprehensive health and wellness benefits, subject to eligibility and other operational criteria.

Sephora Canada fosters an inclusive and supportive workplace culture, committed to providing reasonable accommodations for candidates with disabilities or other medical conditions. The company values transparency and efficiency, utilizing AI technologies in recruitment to enhance candidate screening and evaluation.