Sephora Customer Experience Team Leader

Mirabel • Canada

Friday, February 7, 2025

Sephora, a distinguished name in the realm of beauty retail, operates under the esteemed umbrella of LVMH, one of the world's preeminent luxury conglomerates. With a commitment to excellence and innovation, Sephora offers a dynamic environment where creativity and customer satisfaction are paramount. As part of LVMH, Sephora benefits from the resources and prestige of a group that includes iconic brands such as Louis Vuitton, Celine, and Dior.

1. Supervise and ensure the seamless execution of Sephora's sales model across various product categories, including makeup, skincare, fragrance, and haircare.
2. Enhance customer experience by addressing feedback promptly and ensuring team adherence to service standards.
3. Foster innovation by ensuring team members are trained in the latest customer interaction technologies.
4. Support in-store event organization to meet business objectives and customer needs.
5. Monitor performance management needs and provide timely feedback and coaching to team members.
6. Demonstrate entrepreneurial spirit by understanding store revenue and identifying business opportunities.

1. 1-3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.
2. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
3. Proven ability to build teams by attracting and selecting capable store leaders who can train and develop team members to drive sales and deliver exceptional customer service.

1. Strong leadership and team management skills.
2. Exceptional communication and interpersonal abilities.
3. Proficiency in using technology to enhance customer interactions.
4. Ability to organize and execute events effectively.
5. Analytical skills to understand business metrics and identify opportunities.

1-3 years in a similar retail leadership role or equivalent internal experience.

Employees enjoy discounts, complimentary products, and exclusive brand events. Significant investment in training and personalized career development plans.

Sephora prides itself on a vibrant and inclusive culture where employees are encouraged to express their creativity and passion for beauty. The company fosters a collaborative environment where team members are empowered to innovate and excel, supported by the vast resources of the LVMH family.