Sephora Customer Experience Team Leader

Lévis • Canada

Friday, October 10, 2025

Sephora, a leading brand in the luxury beauty retail sector, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate. Known for its innovative approach to beauty and customer service, Sephora offers a dynamic work environment where employees can thrive and grow. The brand is committed to excellence and provides a platform for professionals to advance their careers in the luxury retail industry.

1. Supervise all sales floor activities across various beauty domains including skincare, fragrance, and hair care.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service to meet and exceed company targets.
3. Respond promptly to customer feedback and ensure a seamless customer experience.
4. Train team members on customer interaction technologies and ensure their proficiency.
5. Support in-store event organization to achieve set objectives and meet customer needs.
6. Monitor performance and provide necessary coaching and feedback for team development.
7. Conduct regular check-ins with direct reports to assess progress and address any issues.
8. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1 to 3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders capable of training and developing team members.

Minimum of 3 years in a similar role within a high-volume retail environment.

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests heavily in education, offering personalized career development plans to help employees achieve their professional goals.

Sephora fosters a collaborative and innovative workplace culture, surrounded by some of the most skilled professionals in the industry. The brand emphasizes continuous learning and career development, ensuring that employees are equipped to excel in their roles.