Sephora Customer Experience Team Leader

Laval • Canada

Friday, November 7, 2025

Sephora, a leader in the beauty retail industry, is part of the Selective Distribution division of LVMH, the world’s largest luxury goods conglomerate. Renowned for its innovative approach to beauty and customer service, Sephora offers a dynamic and inclusive work environment that fosters creativity and professional growth.

1. Supervise all sales floor areas, including beauty, skincare, fragrance, and haircare, ensuring adherence to Sephora's sales model and exceptional customer service.
2. Ensure timely response to customer feedback and maintain high standards of customer experience.
3. Train team members on customer interaction technologies and ensure proficiency.
4. Support in-store event organization to meet business objectives and customer needs.
5. Monitor performance management needs and provide necessary coaching and feedback.
6. Conduct regular check-ins with direct reports to ensure continuous development.
7. Demonstrate a strong understanding of store sales figures and business opportunities.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
2. Proven ability to build teams by attracting and selecting talented store leaders capable of developing team members to drive sales and deliver exceptional customer service.

Minimum 3 years of relevant experience in a similar role.

Employees enjoy discounts, complimentary products, and exclusive brand events. Additionally, Sephora invests significantly in training to support personalized career development plans.

Sephora prides itself on a vibrant and inclusive culture where employees are surrounded by some of the most talented individuals in the industry. The company is committed to fostering a collaborative environment that encourages innovation and professional growth.