Sephora Customer Experience Team Leader

Laval • Canada

Tuesday, June 17, 2025

Sephora, a leading global beauty retailer, is part of the prestigious LVMH Moët Hennessy Louis Vuitton conglomerate. Renowned for its curated selection of premium beauty products, Sephora offers a dynamic work environment that fosters innovation and excellence. As an employer, Sephora is committed to nurturing talent and providing unparalleled opportunities for career growth within the luxury retail sector.

1. Supervise all sales floor activities across various beauty domains including skincare, fragrance, and haircare.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service to meet and exceed company objectives.
3. Address customer feedback promptly and effectively.
4. Train team members on customer interaction technologies.
5. Support in-store event organization to achieve set objectives and meet customer needs.
6. Monitor performance management needs and provide necessary coaching.
7. Deliver timely feedback to team members for improvement and conduct regular check-ins.
8. Demonstrate strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.

1-3 years in a similar role within a high-volume retail environment.

Employees enjoy discounts, complimentary products, and exclusive brand events. Sephora invests significantly in training to develop personalized career plans.

Sephora prides itself on a collaborative and innovative workplace culture, surrounded by highly skilled professionals. The company values continuous learning and personal development, fostering an environment where employees can thrive and achieve their career aspirations.