Sephora Customer Experience Team Leader

Boucherville • Canada

Thursday, October 9, 2025

Sephora, a distinguished member of the LVMH group, is renowned for its innovative approach to beauty retail. As part of the world's leading luxury goods conglomerate, Sephora offers a dynamic work environment that fosters creativity and excellence. With a commitment to diversity and inclusion, Sephora provides its employees with unparalleled opportunities for growth and development within the beauty industry.

1. Supervise all team members across various Sephora worlds, including color, skincare, fragrance, and Sephora Collection.
2. Ensure all service coordinators and beauty advisors deliver Sephora services according to company standards.
3. Facilitate training and development for service coordinators to manage the Studio and daily services effectively.
4. Collaborate with store and district experts to ensure team members receive appropriate product, category, and brand training.
5. Conduct Sephora training sessions whenever possible.
6. Participate in the selection, training, and certification of Sephora University trainers and coaches.
7. Demonstrate artistic skills by performing personalized makeovers and skincare services as needed.
8. Act as a service leader in the store, engaging with team members and clients on the sales floor.
9. Promote Sephora values, including customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative.

1. 1-3 years of experience in a similar role in a high-volume store or equivalent internal experience.

1. Strong customer service skills.
2. Effective time management and problem-solving abilities.
3. Proven ability to multitask and adapt to changing priorities.

Minimum 3 years of experience in a similar role within a high-volume retail environment.

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests significantly in training to develop personalized career plans, enabling employees to achieve their professional goals.

Sephora prides itself on fostering a culture of innovation, expertise, and respect. Employees are surrounded by some of the most talented individuals in the industry, creating an environment of mutual pride and inspiration. The company values work-life balance and encourages a spirit of teamwork and initiative.