Sephora Customer Experience Team Leader

Boucherville • Canada

Thursday, August 7, 2025

Sephora, a leader in the beauty retail industry, is part of the Selective Distribution division of LVMH, the world's largest luxury goods conglomerate. Known for its innovative approach to beauty retail, Sephora offers a dynamic work environment where creativity and excellence are celebrated.

1. Supervise all areas of the sales floor, including beauty, skincare, fragrance, and haircare.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Respond promptly to customer feedback and ensure a positive shopping experience.
4. Train team members on customer interaction technologies.
5. Support in-store event organization to meet business objectives and customer needs.
6. Monitor performance management needs and provide necessary coaching.
7. Provide timely feedback for team improvement and conduct regular check-ins with direct reports.
8. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1 to 3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.
2. Excellent verbal and written communication skills.
3. Proven ability to build teams by attracting and selecting talented store leaders.

1. Strong leadership and supervisory skills.
2. Ability to influence business partners at all levels.
3. Proficiency in training and development of team members.

Minimum 3 years of experience in a similar role.

Employees enjoy discounts, complimentary products, and exclusive brand events. Significant investment in training for personalized career development is provided.

Sephora fosters a vibrant and inclusive culture, surrounded by some of the most skilled professionals in the industry. The company values innovation, collaboration, and continuous learning.