Sephora Customer Experience Manager

Trois Rivieres • Canada

Friday, August 22, 2025

Sephora, a leader in the beauty retail industry, is part of the prestigious LVMH group, known for its commitment to luxury and innovation. As an employer, Sephora offers a dynamic environment where creativity and personal growth are highly valued, providing employees with the tools to build a rewarding career within the company and beyond.

1. Oversee all aspects of customer experience in the store, including managing teams across color, skincare, and fragrance departments, as well as the cashier hosts.
2. Ensure exceptional customer service and adherence to sales floor standards.
3. Lead team development to achieve and exceed company objectives.
4. Conduct training sessions for new and existing team members, including 'Welcome to Sephora' and 'Sephora 101' workshops.
5. Ensure all team members are proficient in customer interaction technologies.
6. Support in-store event organization to meet objectives and customer needs.
7. Monitor and address performance management needs, providing timely feedback and follow-up.
8. Facilitate effective collaboration with brand representatives during store visits and provide feedback on brand training effectiveness.

1. Three years of experience in a similar role within a comparable sales volume store or equivalent internal experience.
2. Strong verbal and written communication skills with the ability to influence business partners at all levels.
3. Proven ability to build teams by attracting and selecting talented store leaders capable of developing team members to drive sales and deliver exceptional customer service.

1. Leadership and team management
2. Customer service excellence
3. Effective communication
4. Training and development
5. Event management
6. Performance evaluation

Three years in a similar role within a comparable sales volume store or equivalent internal experience.

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests heavily in education and personalized career development plans.

Sephora fosters an inclusive and diverse environment where each individual is encouraged to thrive and feel a sense of belonging. The company is committed to equal employment opportunities and advancement, celebrating diversity and creating a workplace that reflects the communities it serves.