Sephora Customer Experience Manager

Saint-Bruno-de-Montarville • Canada

Tuesday, February 4, 2025

Sephora, a distinguished member of the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its innovative approach to beauty retailing. With a commitment to diversity and inclusivity, Sephora Canada stands as a beacon of beauty, offering unparalleled customer experiences and setting trends that captivate the Canadian market. As an employer, Sephora fosters an environment where creativity and individuality are celebrated, ensuring each team member can thrive and contribute to the brand's esteemed legacy.

1. Oversee all aspects of customer experience and services within the store, including beauty classes and events.
2. Support customer service excellence, sales floor standards, and team leadership.
3. Manage daily operations of the Beauty Studio, ensuring coordinators are well-trained and services are efficiently delivered.
4. Leverage technological innovations to enhance in-store customer experiences.
5. Administer the online service booking system, ensuring adequate staffing and efficient client check-in processes.
6. Conduct training for new and existing Beauty Advisors, facilitating orientation and sales model sessions.
7. Support visual merchandising efforts, maintaining corporate standards and executing product restocks.
8. Ensure effective communication and training between Beauty Advisors and visiting brand representatives.

1. Two to four years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Excellent verbal and written communication skills, with the ability to influence business partners at all levels.
3. Proven ability to build teams by attracting and selecting skilled store leaders capable of developing team members.

1. Strong leadership and team management skills.
2. Proficiency in leveraging technology for customer service enhancement.
3. Effective communication and interpersonal skills.
4. Ability to manage and execute visual merchandising strategies.

Two to four years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, complimentary products, and exclusive brand events. Sephora invests significantly in training and career development, offering personalized career plans to help employees achieve their professional goals.

Sephora is committed to equal employment opportunities and advancement possibilities, fostering an inclusive environment that reflects the communities it serves. The company values diversity and strives to create a workplace where every individual can flourish and feel a sense of belonging.