Sephora Customer Experience Manager

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a world-renowned luxury goods conglomerate. As an employer, Sephora is committed to fostering an inclusive and diverse workplace where every individual is recognized, valued, and empowered to reach their full potential. The company is dedicated to innovation, customer service excellence, and creating an environment where employees can thrive both individually and collectively.

1. Oversee all aspects of the in-store customer experience, including sales, services, workshops, and events.
2. Develop and train team members across various beauty categories to achieve and exceed company objectives.
3. Conduct training sessions for new hires and existing beauty advisors, promoting integration and continuous learning.
4. Respond promptly to customer feedback and address any issues through Sephora's feedback tools and direct interactions.
5. Assume the role of on-stage team leader periodically, engaging with team members and customers.
6. Communicate recruitment needs and participate in the hiring process for team positions.
7. Manage the interview and hiring process for direct reports.
8. Ensure store objectives and business opportunities are understood and adhered to by all team members.
9. Demonstrate Sephora's values, including customer service passion, innovation, expertise, and teamwork.

1. Two to four years of experience in a similar role within a comparable sales volume environment or equivalent internal experience.
2. Exceptional leadership and influence skills.
3. Proven ability to build and lead high-performing teams.
4. Demonstrated capability in recruiting and developing talented store leaders.
5. Willingness to work during peak hours, including evenings, weekends, and holidays.

1. Leadership and team-building skills
2. Customer service excellence
3. Strong communication and interpersonal skills
4. Ability to manage and resolve conflicts
5. Proficiency in recruitment and selection processes

Two to four years of experience in a similar role within a comparable sales volume environment or equivalent internal experience.

Compensation ranges from CAD 54,800 to CAD 68,500 annually, with performance bonuses and a competitive benefits package.

Performance bonuses, competitive benefits package, and robust training and development initiatives.

Sephora Canada is dedicated to creating a workplace culture that values diversity, inclusion, and innovation. The company emphasizes the importance of work-life balance, respect for all, and a collaborative team spirit. Employees are encouraged to take initiative and are supported in their professional growth.