Sephora Customer Experience Manager

Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Sephora Canada offers employees the opportunity to learn, lead, and unleash their creativity, providing the tools to build a remarkable career within the company and beyond. As a member of the LVMH community, the possibilities for career advancement are limitless.

1. Oversee all aspects of the customer experience in a designated Sephora store, including managing teams across color, skincare, and fragrance departments, as well as cashiers.
2. Ensure high standards of customer service and sales floor operations, guiding the team to meet and exceed company objectives.
3. Facilitate training and development for all team members, both new and existing, including leading 'Welcome to Sephora' and 'Sephora 101' sessions.
4. Promote innovation by ensuring team members are proficient in all customer interaction technologies.
5. Support in-store event organization to achieve set goals and meet customer needs.
6. Monitor performance management needs within the store's assigned area, providing necessary coaching and timely feedback.
7. Ensure effective collaboration with brand representatives during store visits, providing feedback on brand training effectiveness.

1. Minimum of three years of experience in a similar role within a store of equivalent sales volume or equivalent internal experience.

1. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
2. Proven ability to build teams by attracting and selecting talented store leaders capable of training and developing team members to drive sales and deliver exceptional customer service.

Three years of experience in a similar role within a high-volume retail environment.

Employees enjoy discounts, complimentary products, and exclusive brand events. Significant investment in training for personalized career development is provided.

Sephora Canada is committed to equal employment opportunities and advancement possibilities, fostering an inclusive environment that reflects the communities it serves. The company emphasizes diversity and aims to create a workplace where everyone can thrive and feel valued.