Sephora Customer Experience Manager

Quebec • Canada

Wednesday, September 3, 2025

Sephora, a prestigious name in the luxury beauty retail sector, operates under the umbrella of the global luxury conglomerate LVMH. Known for its innovative approach to beauty and customer service, Sephora offers employees the opportunity to thrive in a dynamic and creative environment. As part of LVMH, Sephora provides unparalleled career growth opportunities within a network of world-renowned brands.

1. Oversee all aspects of customer experience in the assigned Sephora store, ensuring high standards of service and sales floor management.
2. Lead and develop team members across various departments including color, skincare, fragrance, and cash wrap.
3. Conduct training sessions such as 'Welcome to Sephora' and 'Sephora 101' to ensure all team members are well-versed in Sephora's sales model and guiding principles.
4. Facilitate in-store events to meet business objectives and customer needs.
5. Monitor performance and provide timely feedback to team members for continuous improvement.
6. Ensure effective collaboration with brand representatives during store visits and provide feedback on brand training effectiveness.

1. Minimum of three years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Proven ability to build and develop teams by attracting and selecting talented store leaders.
3. Excellent verbal and written communication skills with the ability to influence business partners at all levels.

1. Leadership and team development
2. Strong communication and interpersonal skills
3. Customer service excellence
4. Event management
5. Performance evaluation and feedback

A minimum of three years in a similar role within a high-volume retail environment or equivalent internal experience is required.

Employees enjoy discounts, complimentary products, and exclusive brand events. Significant investment in training for personalized career development is also provided.

Sephora is committed to fostering an inclusive and diverse workplace that reflects the communities it serves. The company values equality in employment opportunities and advancement, ensuring a supportive environment where every individual can thrive and feel valued.