Sephora Customer Experience Manager

Pointe-Claire • Canada

Tuesday, April 29, 2025

Sephora, a leading name in the beauty industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its innovation and trendsetting prowess. As a global leader in beauty retail, Sephora is committed to delivering exceptional customer experiences and fostering a diverse and inclusive workplace. Sephora Canada is dedicated to finding and sharing beauty across the nation, ensuring that every customer interaction is memorable and impactful.

1. Oversee all aspects of in-store customer experience, services, workshops, and events.
2. Develop and train team members in makeup, skincare, haircare, and fragrance departments to exceed company objectives.
3. Conduct training sessions for new hires and existing beauty advisors, promoting integration and continuous learning.
4. Address customer feedback promptly, managing issues from Sephora's feedback tool, customer service hotline, or direct comments.
5. Periodically assume the role of in-store experience leader, engaging with team members and customers.
6. Communicate recruitment needs and participate in hiring processes for team positions.
7. Manage recruitment, selection, and hiring processes using Sephora's career system.
8. Ensure team adherence to store objectives, business opportunities, and trends.
9. Demonstrate Sephora's values, including customer service passion, innovation, expertise, work-life balance, respect, teamwork, and initiative.

1. 2-4 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Exceptional leadership and influence skills.
3. Proven ability to build and lead high-performing teams.
4. Ability to attract and select talented store leaders capable of developing team members to drive sales and deliver exceptional customer service.
5. Willingness to work during peak hours, including evenings, weekends, and holidays.

1. Leadership and team development
2. Customer service excellence
3. Recruitment and talent management
4. Training and development
5. Problem-solving and feedback management

2-4 years in a similar role within a high-volume retail environment or equivalent internal experience.

Enjoy industry-leading perks such as discounts, free products, and exclusive brand events. Benefit from extensive training investments to support personalized career planning and professional growth.

Sephora is committed to creating an inclusive and diverse workplace that reflects the communities it serves. The company values diversity and strives to provide an environment where everyone can thrive, build a rewarding career, and feel a sense of belonging. Sephora is an equal opportunity employer, welcoming applications from all individuals regardless of race, ethnicity, citizenship, beliefs, gender, sexual orientation, or any other diversity-related category.