Sephora Customer Experience Manager

Montreal • Canada

Wednesday, June 4, 2025

Sephora Canada, a subsidiary of LVMH, is renowned for its commitment to discovering and sharing beauty across the globe. The brand is celebrated for its continuous innovation, trendsetting prowess, and dedication to delivering an unparalleled customer experience, establishing itself as a beloved beauty community and the foremost beauty authority in Canada.

1. Oversee all aspects of customer experience in a designated Sephora store.
2. Manage team members across color, skincare, and fragrance worlds, as well as the cashier host team.
3. Ensure adherence to customer service standards and sales floor protocols.
4. Develop and train all team members, both new and existing.
5. Facilitate 'Welcome to Sephora' and 'Sephora 101' training sessions.
6. Ensure team proficiency in customer interaction technologies.
7. Support in-store event organization to meet objectives and customer needs.
8. Monitor performance management needs and provide necessary coaching.
9. Ensure timely feedback for team development and conduct regular check-ins.
10. Facilitate effective collaboration with brand representatives during store visits.

1. Minimum of three years experience in a similar role within a high-volume store or equivalent internal experience.
2. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
3. Proven ability to build teams by attracting and selecting talented store leaders capable of training and developing team members to drive sales and deliver exceptional customer service.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Proficiency in training and development.
4. Ability to manage events and collaborate with brand representatives.

A minimum of three years in a similar role within a high-volume retail environment or equivalent internal experience is required.

Employees enjoy discounts, complimentary products, and exclusive brand events. Significant investment in training for personalized career development is provided.

Sephora Canada is committed to equal employment opportunities and advancement possibilities, fostering an inclusive environment that reflects the communities it serves. The company values diversity and strives to create a workplace where everyone can thrive, build a rewarding career, and feel a sense of belonging.