Sephora Customer Experience Manager

Liverpool • UK

Tuesday, June 24, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, which is renowned for its prestigious luxury brands. As an employer, Sephora is committed to fostering an inclusive and diverse workplace where employees are empowered to innovate and excel. The company values creativity, collaboration, and a passion for beauty, offering opportunities for professional growth and development within a dynamic and supportive environment.

1. Lead the team on the sales floor to create memorable customer experiences.
2. Develop and implement a strategic vision for omni-channel customer engagement.
3. Utilize CRM strategies to build long-lasting client relationships.
4. Innovate service offerings and Beauty Masterclasses to enhance brand connection.
5. Analyze service metrics to identify strengths and opportunities.
6. Act on client feedback to boost satisfaction and loyalty.
7. Oversee store operations, including cash and inventory management.
8. Ensure compliance with Sephora's policies and procedures.
9. Optimize stockroom layout and workflow for efficiency.
10. Direct cash desk operations and maintain security protocols.
11. Conduct comprehensive audits and resolve discrepancies.
12. Facilitate training programs for Beauty Advisors and leadership.
13. Cultivate a collaborative and inclusive team environment.
14. Monitor team performance and provide constructive feedback.
15. Drive strategic sales initiatives and align marketing with client engagement.
16. Develop partnerships with brand partners for impactful promotions.

1. Minimum 10 years of experience in client experience management, preferably in retail or beauty.
2. Proven track record of developing high-performing teams.
3. Deep understanding of retail operations, policies, and procedures.

1. Exceptional leadership and motivational abilities.
2. Outstanding communication and interpersonal skills.
3. Proficiency in CRM systems and omni-channel strategies.
4. Analytical mindset with expertise in data analysis tools.
5. Advanced skills in digital tools and MS Office applications.
6. Ability to collaborate effectively in a fast-paced retail environment.

Minimum 10 years of experience in client experience management, preferably within the retail or beauty sector.

Sephora offers a community where authenticity is embraced, a culture of empowerment, learning, and growth, and work that brings fulfillment and makes a difference.

Sephora fosters a culture of empowerment, learning, and growth, where employees are encouraged to innovate and lead. The company embraces authenticity and celebrates diversity, creating an inclusive environment that values the strength of differences and collective spirit.