Sephora Customer Experience Manager

Laval • Canada

Tuesday, July 29, 2025

Sephora, a distinguished entity within the Selective Distribution business group, is renowned for its commitment to beauty innovation and trendsetting. As part of the esteemed LVMH conglomerate, Sephora Canada is celebrated for its exceptional customer experiences and dedication to diversity and inclusion, making it a beloved beauty community across the nation.

1. Oversee all aspects of the customer experience in a specific Sephora store, including managing teams in color, skincare, fragrance, and cashiers.
2. Ensure adherence to customer service standards and sales floor protocols.
3. Develop and train team members, conducting 'Welcome to Sephora' and 'Sephora 101' sessions.
4. Facilitate innovation by ensuring team proficiency in customer interaction technologies.
5. Support in-store event organization to meet objectives and customer needs.
6. Evaluate performance and provide timely feedback for improvement.
7. Ensure effective collaboration with brand representatives and provide feedback on brand training efficacy.

1. Minimum of three years' experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Proven ability to build and develop teams, attracting and selecting talented store leaders.
3. Excellent verbal and written communication skills with the ability to influence business partners at all levels.

1. Strong leadership and team management skills.
2. Effective communication and interpersonal skills.
3. Ability to drive sales and enhance customer service.
4. Proficiency in training and development.
5. Capability to manage events and innovate customer interactions.

Three years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, complimentary products, and exclusive brand events. Sephora invests significantly in training to develop personalized career plans.

Sephora fosters an inclusive and diverse environment, representing the communities it serves. The company is committed to equal employment opportunities and career advancement, ensuring a workplace where every individual can thrive and feel valued.