Sephora Customer Experience Manager

Sephora, a leader in global beauty retail, is part of the prestigious LVMH Moët Hennessy Louis Vuitton conglomerate. Renowned for its innovative approach and commitment to excellence, Sephora Canada is dedicated to discovering and sharing beauty worldwide. The brand is celebrated for setting trends and providing exceptional customer experiences, making it a beloved name in the beauty industry across Canada.

1. Oversee all aspects of the customer experience in a designated Sephora store, including managing teams in color, skincare, and fragrance departments, as well as the cashiers.
2. Ensure adherence to customer service standards and lead the store team to achieve and exceed company goals.
3. Conduct training and development for all team members, including new and existing staff, and facilitate 'Welcome to Sephora' and 'Sephora 101' training sessions.
4. Ensure all team members are proficient in customer interaction technologies.
5. Support in-store event organization to meet objectives and customer needs.
6. Monitor performance management needs within the store and provide necessary coaching and feedback.
7. Collaborate effectively with brand representatives during store visits and ensure team members are well-trained on brand products.

1. Three years of experience in a similar role within a store of equivalent sales volume or equivalent internal experience.
2. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
3. Proven ability to build teams by attracting and selecting talented store leaders capable of developing team members to drive sales and deliver exceptional customer service.

1. Strong leadership and team management skills.
2. Effective communication and interpersonal skills.
3. Ability to train and develop staff.
4. Proficiency in using customer interaction technologies.
5. Event management skills.

Three years of experience in a similar role within a high-volume retail environment.

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests significantly in training to develop personalized career plans.

Sephora fosters an inclusive and diverse work environment, representative of the communities it serves. The company is committed to equal employment opportunities and advancement, ensuring every individual can thrive and feel valued within the team.