Sephora Customer Experience Manager

Dubai • UAE

Thursday, January 29, 2026

Sephora, a distinguished leader in the prestige beauty retail industry, is part of the esteemed LVMH Group. Since its establishment in 1969 in Limoges, France, Sephora has been at the forefront of beauty innovation, championing a world of inspiration and inclusion. With a presence in 35 countries and a workforce of 56,000, Sephora connects customers with nearly 500 curated brands and its own Sephora Collection, offering an unparalleled range of beauty products. As an employer, Sephora values diversity, empowerment, and the potential of its employees to make a meaningful impact every day.

1. Lead and manage the customer experience team to ensure exceptional service and satisfaction.
2. Provide coaching and training to meet commercial and operational KPIs.
3. Oversee floor leadership and ensure effective floor management.
4. Utilize digital tools to enhance customer service and satisfaction.
5. Collaborate with the Services Manager to maximize client satisfaction through beauty services.
6. Support the Store Director in analyzing results and proposing action plans.
7. Drive sales targets and reinforce sales policies and techniques.
8. Ensure adherence to operational policies and procedures.
9. Analyze market conditions and propose strategies for business growth.
10. Motivate and develop the team through coaching and feedback.

1. Bachelor's degree.
2. Minimum 7 years of experience in retail with proven in-store sales success.
3. Minimum 2 to 3 years of experience in team management.
4. 3 years of experience in the beauty industry.

1. Advanced product knowledge and training ability.
2. Intermediate knowledge of health and safety procedures.
3. Digital orientation and analytical skills.
4. Excellent communication skills.
5. Intermediate Excel skills.
6. Ability to manage ambiguity and demonstrate commercial awareness.
7. Strong leadership and people management skills.

Minimum 7 years of experience in retail with a focus on in-store sales and team management.

Bachelor's degree.

Sephora offers a vibrant community where authenticity and diversity are celebrated. Employees are empowered with opportunities for learning and growth, contributing to a fulfilling work environment.

Sephora fosters a culture of empowerment, learning, and growth, where diversity is celebrated and the strength of differences fuels collective spirit. The company is committed to creating an inclusive environment and offers a fulfilling work experience that inspires industry innovation.