Sephora Customer Experience Manager

Birmingham • UK

Tuesday, February 4, 2025

Sephora, a distinguished name in the beauty retail sector, is renowned for its extensive range of premium skincare, makeup, and fragrance offerings. As part of the illustrious LVMH family, Sephora is committed to innovation and excellence, providing a dynamic and inclusive workplace where creativity and diversity are celebrated. With a global presence spanning 35 markets and 3,000 stores, Sephora empowers its team members to redefine the future of beauty.

1. Craft a strategic vision for an omni-immersive customer experience, positioning Sephora as the premier beauty destination.
2. Leverage advanced CRM strategies to cultivate long-term customer relationships.
3. Innovate beauty services and class offerings to deepen brand affinity.
4. Analyze service metrics to identify strengths and opportunities for enhancement.
5. Address customer feedback through targeted initiatives to elevate satisfaction.
6. Design memorable customer journeys with tailored recommendations.
7. Enhance collaboration with the Beauty Hub to streamline processes.
8. Foster a customer-centric sales environment.
9. Develop training programs for Beauty Advisors and Supervisors.
10. Cultivate a collaborative team environment with open communication.
11. Monitor team effectiveness through regular performance assessments.
12. Streamline team scheduling to balance service coverage and employee well-being.
13. Encourage knowledge sharing through workshops and peer learning.
14. Identify skill gaps and provide targeted training initiatives.
15. Foster leadership development within the team.
16. Align team goals with Sephora’s organizational strategy.
17. Collaborate with recruitment to attract and hire top talent.
18. Inspire a high-performance sales culture.
19. Drive strategic sales initiatives using data insights.
20. Align marketing strategies with customer engagement efforts.
21. Maximize Beauty Hub engagement through partnerships and events.
22. Utilize sales analytics to inform strategic decisions.
23. Create partnerships with brands to elevate product offerings.
24. Develop engaging masterclasses to showcase brand expertise.

1. Proven experience in customer experience management, preferably in retail or beauty industry

1. Strong leadership and motivational skills
2. Excellent communication and interpersonal abilities
3. Knowledge of omnichannel strategies and CRM systems
4. Familiarity with beauty services and industry trends
5. Analytical mindset and proficiency in data analysis tools
6. Ability to work collaboratively with cross-functional teams
7. Proficiency in MS Office suite and relevant software applications

Proven experience in customer experience management, preferably within the retail or beauty industry.

Sephora offers a vibrant work environment with opportunities for professional growth and development. Employees benefit from personalized career plans, ongoing training, and the chance to work alongside talented leaders and teams. As part of the LVMH family, Sephora provides a platform for creativity and innovation, fostering an inclusive and diverse workplace.

Sephora's culture is defined by its commitment to innovation and excellence, underpinned by a disruptive spirit that encourages creativity and individuality. As a leading beauty retailer within the LVMH family, Sephora's global reach and impact are significant, with a unified goal to reimagine the future of beauty. The company celebrates diversity and fosters an inclusive environment where all employees can thrive.