Sephora Customer Experience and Store Services Manager

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. As an employer, Sephora is committed to fostering an inclusive and diverse workplace where employees are recognized, valued, and empowered to reach their full potential. The company is renowned for its dynamic work environment and dedication to employee growth and development.

1. Oversee all aspects of the in-store customer experience, services, workshops, and events.
2. Develop and mentor team members across various departments including makeup, skincare, hair care, and fragrance.
3. Conduct training sessions for new hires and existing beauty advisors.
4. Respond promptly to customer feedback and resolve issues using Sephora's feedback tools.
5. Lead the recruitment process and manage hiring needs for the store.
6. Ensure team alignment with store objectives and business opportunities.
7. Demonstrate Sephora's values, including customer service passion, innovation, and teamwork.

1. 2-4 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Exceptional leadership and influencing skills.
3. Proven ability to build and lead high-performing teams.
4. Willingness to work during peak hours, including evenings, weekends, and holidays.

1. Leadership and team-building
2. Customer service excellence
3. Recruitment and talent management
4. Problem-solving and decision-making
5. Effective communication

2-4 years in a similar role within a high-volume retail environment or equivalent internal experience.

Compensation ranges from CAD 54,800 to CAD 68,500 annually, with performance bonuses and a competitive benefits package.

Competitive benefits package, performance bonuses, and robust training and development initiatives.

Sephora fosters a culture of inclusivity, diversity, and empowerment, encouraging employees to connect authentically and celebrate individuality. The company values innovation, expertise, and a balanced work-life approach, promoting a supportive and respectful environment.